At immventurez.com we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Refund and Returns Policy below to understand your options and the process for returning items.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be requested within 7 days of receiving your order (e.g., 30 days).
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:
Certain items are not eligible for return, including:

  • Personalized or custom-made products.
  • Intimate or sanitary items.
  • Products marked as “final sale” or “non-returnable.”

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email us at info@immventurez.com or log in to your account to request a return. Provide your order number and details about the product you’d like to return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Pack and Ship: Securely pack the item in its original packaging and include all accessories, tags, and documentation. Ship the item to the address provided in the return instructions.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved Refunds: Refunds will be processed within 7 business days (e.g., 5-7 business days) and issued to the original payment method.
  • Refund Amount: You will receive a refund for the purchase price of the item, excluding shipping costs (unless the return is due to our error).
  • Store Credit: If preferred, we may offer store credit instead of a refund.

4. Exchanges

If you need a different size, color, or style, you may request an exchange. Exchanges are subject to product availability.

  • Follow the same return process outlined above.
  • Once we receive your returned item, we will ship the replacement product.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or full refund.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider, as it may take additional time for the refund to process.
  3. If the issue persists, contact us at info@immventurez.com.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible.

  • If your order has not been shipped, we will process a full refund.
  • If your order has already been shipped, you may return it following the standard return process.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us at: